Tailored for employees in the gaming and gambling sectors, this workshop explores the psychological and emotional aspects of gambling and its effect on mental health. Participants learn to identify signs of gambling-related harm during customer interactions and develop the confidence to respond appropriately and empathetically. The session also covers crisis management, including suicide risk awareness, and self-care strategies for employees who handle emotionally demanding conversations.
Understanding the Impact of Gambling on Mental Health and Assessing Risks in Online Customer Chats
Description
Suitability
Customer service agents and employees in online gaming, gambling, and betting sectors.
Learning Outcomes
- Understand the psychological mechanisms and behavioural patterns linked to gambling.
- Recognise early indicators of gambling-related harm or mental health distress during customer interactions.
- Apply sensitive communication techniques to support at-risk customers effectively.
- Learn practical self-care methods to protect personal wellbeing after difficult interactions.
Course Fee
On Request
Duration & Format
2.5 hours (available as an in-person or virtual workshop)
Certification Body
Richmond Foundation Training Institute
Designed Around Your Team
Every organisation is unique. That’s why our wellbeing workshops can be adapted to reflect your company’s culture and objectives, or we can design a bespoke programme built entirely around your team’s needs.
Interested In This Course?
Request a call back and we will contact you with more information.
